What are the responsibilities and job description for the Director of Technology Services - Oregon State Hospital (IT Manager 2-SR33) position at US Department of Veterans Affairs?

Initial Posting Date : 01 / 13 / 2025

Application Deadline : 01 / 27 / 2025

Agency : Oregon Health Authority

Salary Range : $7,718 - $11,373

Position Type : Employee

Position Title : Director of Technology Services - Oregon State Hospital (IT Manager 2-SR33)

Job Description :

The Oregon State Hospital , a division of the Oregon Health Authority, has an exciting opportunity for a Director of Technology Services .

This position operates as the Chief Information Officer for Oregon State Hospital (OSH) and provides leadership and technical oversight over all related technology systems and services used for hospital business. These systems include but are not limited to : Avatar and its constellation of SAS applications, MS Access, SQL databases, M365 applications, clinical and dental systems, and others. The director ensures alignment of technology and related processes with top-level strategy, goals, and objectives of OSH and works with other divisions and agencies (OIS, OHA, and DAS) to secure resources and support to meet these needs. This position makes sure that technology solutions support OSH Values : Humanity, Equity, Wellness, Partnership, Transparency, and Performance Excellence.

The Technology Services team assists all departments, programs, and staff of the Oregon State Hospital (OSH) to acquire, implement, and maintain technology systems that improve decision-making and staff efficiency.

What will you do!

As the Technology Services Director, the incumbent is responsible for providing leadership direction, continuity, and coordination of information and technology systems and their improvements as well as information technology standards and compliance, risk management, and analysis. Familiarity with Electronic Health Record (EHR) systems, inclusive of future version updates would be ideal.

This position will advise and make recommendations regarding complex information system design, acquisition, and implementation. This position will also advise and make recommendations regarding business transition to newer processes and systems. Decisions made will best achieve project milestones, stakeholder, and user buy-in, and project risks and their mitigation. These decisions will lead to the successful or unsuccessful implementation of systems and process changes that will primarily span multiple OSH campuses across the state and may secondarily affect systems and processes in other agencies or divisions such as Office of Health IT, Office of Information Systems, or the Department of Administrative Services.

Leadership :

Serve as a key advisor to the CFO / COO and OSH Superintendent’s Executive Leadership Team on technology and information systems and design.
Advise and assist OSH with division and section goal setting, policy making, and strategic planning.
Lead programs in a manner that promotes OSH’s vision, mission, and core values.
Participate in OSH-wide and agency-wide workgroups to establish policies and protocols. Represent OSH on Agency level technology governance committee.
Direct the coordination and implementation of technology and other projects, policy, and procedures.
Create and maintain a collaborative team environment, focused on goal acquisition in a hybrid work environment.

Vendor Relations :

Direct and manage the interactions of OSH staff with IT vendors and IT Partners including administering contracts, vendor compliance to Service Level Agreements, and change requests.

Developing and Implementing Technology Strategies :

Develop both strategic and tactical technology plans.

Advise CFO / COO and Executive Leadership on technology options and solutions to meet business needs across the hospital.

Develop and recommend OSH policy by analyzing all pertinent issues and information regarding the impact of proposed policy on the provision of services to OSH patients, and the availability of suitable technology and the feasibility of its effective implementation.

Administer the technology budget and spend plan :

Advise, advocate, and prepare the technology portions of OSH budget spend plan requests (including both OSH Tech Services line items, and other technology expenditures), by determining priorities among requests from reporting staff and by explaining the need for additional resources to higher-level officials in order to obtain the resources necessary for implementing these priorities.

Management and supervision :

Perform management and supervisory functions to ensure that work completed by managers and staff meets performance standards established in procedures, policies, and law.

Oversee program projects and tasks, set goals and deadlines, monitor quality and timeliness of work product, assign, and prioritize work so that tasks are completed timely and accurately.

Develop team members' individual skillsets through targeted learning and development plans to increase the effectiveness of the team.

What's in it for you?

Medical, vision, and dental benefits

11 paid holidays

11 hours of vacation per month, eligible to be used after six (6) months of service.

Eight (8) hours of sick leave per month, eligible to be used as accrued.

24 hours of personal business leave per fiscal year (July 1 to June 30), eligible to be used after six (6) months of service.

Pension and retirement programs

Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)

Professional growth and development opportunities

Opportunities to serve the people of Oregon and make an impact through meaningful and impactful work.

A healthy work / life balance, including part-time remote options as well.

What we’re looking for!

Minimum Qualifications :

Six years of supervision, management, or progressively related experience in the field of technology services; OR three years of related experience and a bachelor's degree in a related field.

Desired Attributes :

Ability to clearly communicate technical information to non-technical stakeholders and explain complex technical issues in plain language.

Demonstrated experience overseeing compliance with business systems standards and working with regulatory bodies.

Experience representing a large business unit at an enterprise level, with demonstrated successes in representing individual business needs at the organizational level.

Demonstrated experience working in a technology environment in a hospital or municipal emergency services environment where critical decisions must be made in hours vs. days.

Previous responsibility for the continuity of services and competing priorities / projects in a 24 / 7 environment.

Experience supporting and maintaining Electronic Health Records systems.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

How to Apply :

Attach a resume.

Attach a cover letter of no more than two pages addressing the “What we are looking for?” section, including required and preferred skills.

Please attach a resume and a cover letter that addresses the points listed under the section titled ‘What We Are Looking For’ . Candidates who do not upload a resume and cover letter will not be considered for this position.

Tips for Submitting Your Application!

You should indicate your interest in this position through your candidate profile, resume, and cover letter. Additionally, please include detailed information in your resume / cv that highlight your knowledge, skills, abilities, and lived, learned, and professional experience related to this position.

Complete submissions will be reviewed for consistency of information and communication skills at an executive level (attention to detail, spelling, grammar, etc.).

Questions / Need Help?

If you need assistance to participate in the application process including a reasonable accommodation request under the American with Disabilities Act, please call or email Melissa Perez Voice or Text : 503-209-7058 Email : melissa.m.perez@oha.oregon.gov. OHA accepts all relay calls.

Additional Information :

Please monitor your Workday account for communication regarding your application. You must have a valid e-mail address to apply.

PERS rate : The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. Please review the Classification and Compensation page for more details Click here.

Veterans : If you are a veteran, you may receive veterans’ preference. Click here for more information about veterans’ preference. To receive veterans' preference points, please submit the following required documentation when you apply :

A copy of your DD214 / DD215 form; OR a letter from the US Dept. of Veterans Affairs indicating you receive a non-service-connected pension for the five (5) point preference.

A copy of your DD214 / DD215 form; AND a copy of your veterans' disability preference letter from the Dept. of Veterans Affairs for the ten (10) point preference.

Visa Sponsorship : We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.

Internal Applicants : Attention current State of Oregon employees : To apply for posted positions, please close this window, and log into your Workday account and apply through the Career worklet.

Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Applicant Help and Support webpage.

Affirmative Action and Equal Opportunity :

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.

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Salary : $7,718 - $11,373

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