What are the responsibilities and job description for the Customer Support Representative position at US Digital?
Job Details
Level
Experienced
Job Location
US Digital - Vancouver, WA
Position Type
Full Time
Job Shift
Job Category
Customer Service
Primary Responsibilities
This position is focused on but not limited to four key areas : Order Entry; Both Inbound / Outbound Calls, Customer Liaison; Administrative & Sales Support. This position reports directly to the Customer Service Supervisor.
The following is a summary of the essential functions for this job. Other Duties may be performed, which are not mentioned below. Specific activities may change from time to time.
As a Customer Support Representative you will be able to perform the following duties :
- Process incoming orders; accurately, timely and efficiently.
- Respond to customer inquiries in a timely manner; develop quotes, ensuring accuracy and / or conversion to sale.
- Support Engineering and Account Managers by gathering and maintaining records related to custom part requests, pricing and lead time expectations, RMA processes, and sales agreements.
- Maintain contract and business compliance with a keen focus on export compliance and terms and conditions.
- Prioritize and escalate customer issues or concerns to Management as necessary.
- Ability to communicate with customers regarding accounting balances due, and arrange for payment.
- Identify product options and up-selling of support products, using the technical support team as needed.
- Complete clerical tasks such as filing, copying and database maintenance.
- Troubleshoot customer concerns.
- Work with internal departments to fulfill & manage customer requirements / records.
- Work with internal departments and new customers to create new accounts and provide ongoing maintenance of customer records.
- Collect customer feedback.
- Other duties as assigned.
Qualifications
1. Requires a high school diploma or equivalent and a minimum of 3-5 years of Inside Sales & / or Customer Service experience.
2. Skills to learn and utilize software used for organization and information gathering. Proficient with Windows Office products (Word, Excel, Outlook, PowerPoint) and MS Dynamics is a plus.
3. Relies on instructions and established guidelines to perform the functions of the job, and be adaptable to change. Must possess a wide degree of creativity.
4. Applicant must have strong problem solving and research skills, be self-motivated, intuitive and inquisitive in nature.
5. Must have excellent written and verbal communication skills; read and write in English.
6. Authorized to work in the US. Fluency in other foreign language(s) is a plus.
7. Must be detail oriented and able to multi-task well.
8. Be able to work under time pressure and prioritize and complete tasks in a timely manner.
9. Be able to maintain a positive and cooperative attitude daily and under deadlines.
10. Be able to perform basic physical tasks such as lifting 25lbs, reading, nimbleness of hands for typing and writing.
US Digital is looking for individuals who are highly skilled, diligent, practical, productive, reliable, inventive, self-motivated, patient, conscientious, continually learning, problem solvers, organized, cooperative, flexible and positive.
Internal applicants must :
BENEFITS
Health, Dental, Vision, 401k with Matching, Vacation, 4 day work week (M-Thurs) and a Great Place to Work!
TO APPLY :
Application and process may be found at : www.usdigital.com / company / careers
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