What are the responsibilities and job description for the Customer Service Representative position at US Enhanced?
Position: Customer Service Representative
Location: Greensboro, NC
Job Type: Contract to Permanent
Shift: 8:00 a.m. to 5:00 p.m.
Pay Range (based on experience): $15.50 - $19.00 per hour
We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will play a key part in building and maintaining strong relationships with our retail partners. You will manage customer inquiries, process orders, and ensure a positive customer experience by providing knowledgeable support and assistance.
Key Responsibilities:
- MUST HAVE EXPERIENCE USING SAGE PROGRAM
- Respond to customer inquiries via phone, email, and live chat with professionalism and a positive attitude.
- Assist customers with product information, order placement, shipping, returns, and account management.
- Efficiently process orders and manage customer accounts using our order management system.
- Collaborate with internal teams, including sales, logistics, and product management, to resolve customer issues promptly.
- Stay informed about our products, including new collections, to provide customers with personalized support and recommendations.
- Follow up with customers to ensure satisfaction and address any additional questions or concerns.
- Identify and report recurring customer issues to drive process and product improvements.
- Build strong partnerships with our retailers, supporting their business success.
Qualifications:
- High school diploma or equivalent; an associate’s is preferred.
- Previous customer service experience, preferably in furniture wholesale or retail environments.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and a customer-focused attitude.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- Passion for home décor and knowledge of different décor styles is a plus.
- A team player with a positive attitude and a willingness to learn.
Benefits:
- Competitive pay based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on our home décor products.
- Opportunities for growth within a family-oriented company.
Why Join Us?
We value our employees as key members of our family, many of whom have been with us for years. We strive to maintain a positive work environment that fosters professional growth and a shared passion for delivering excellent products and service to our partners. If you're ready to bring your customer service skills to a company that values creativity, design, and quality, we'd love to hear from you!
How to Apply:
Submit your resume and cover letter, highlighting your relevant experience and explaining why you'd be a great fit for our team. We look forward to hearing from you!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 2 years (Required)
- MIcrosoft: 2 years (Required)
- Home Furnishings: 2 years (Required)
Ability to Relocate:
- Greensboro, NC: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
