What are the responsibilities and job description for the Surgical Referral Coordinator position at US Eye?
About US Eye
US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, offering services in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and five surgery centers, led by 95 providers and over 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.
Job Summary
The Surgical Referral Coordinator is responsible for the timely and efficient processing of surgical referrals, coordinating patient appointments and ensuring seamless communication between referring providers, surgeons, and patients. This role ensures that all required medical records are obtained prior to consultations, facilitating smooth transitions through the surgical process.
ESSENTIAL JOB FUNCTIONS (other Duties As Required)
US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, offering services in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and five surgery centers, led by 95 providers and over 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.
Job Summary
The Surgical Referral Coordinator is responsible for the timely and efficient processing of surgical referrals, coordinating patient appointments and ensuring seamless communication between referring providers, surgeons, and patients. This role ensures that all required medical records are obtained prior to consultations, facilitating smooth transitions through the surgical process.
ESSENTIAL JOB FUNCTIONS (other Duties As Required)
- Surgical Referral Processing: Ensure the accurate and timely processing of surgical referrals, coordinating with referring providers to receive the necessary documentation and medical records before the patient’s appointment.
- Scheduling Surgical Consultations: Appropriately schedule consultations with surgeons across multiple practice locations, ensuring a timely and efficient process for both patients and providers.
- Coordination with Providers: Communicate with referring physicians, surgeons, and patients to confirm appointment details, facilitate the sharing of medical records, and resolve any issues related to the referral process.
- Follow-up and Documentation: Ensure that referral statuses are updated systematically for regular follow-up on scheduled appointments, and maintain accurate records of the referral process.
- CoFi Process Execution: Understand and execute the CoFi (Coordination of Care) process, ensuring that all steps related to surgical referrals are followed for optimal patient care.
- Provider and Team Support: Assist referring providers and their teams with any questions or concerns related to the surgical referral process.
- Training and Support: Train new team members on referral protocols and provide ongoing training for current team members to ensure adherence to best practices.
- Foster a positive and collaborative team environment, working effectively with team members to ensure timely and accurate referral processing.
- Participate in ongoing training to stay current on surgical referral protocols, patient care standards, and technology updates.
- Respond to patient and provider inquiries regarding the surgical referral process in a timely, professional manner.
- Ensure a high level of patient satisfaction by providing clear communication, addressing concerns promptly, and resolving any issues regarding the surgical referral process.
- Serve as a first-level responder for any patient or provider complaints, escalating issues to leadership when appropriate.
- Maintain a high level of accuracy and productivity in processing surgical referrals, adhering to quality assurance standards.
- Stay up-to-date with the latest patient access center protocols and best practices, ensuring compliance with all documented procedures.
- Uphold patient privacy and confidentiality standards in accordance with HIPAA regulations.
- Innovative, results-oriented, and able to coordinate surgical referrals across various specialties.
- Strong ability to prioritize tasks, manage multiple referrals simultaneously, and communicate effectively with both patients and healthcare professionals.
- Excellent organizational skills and attention to detail, ensuring that all referral processes are carried out without delay.
- Ability to work in a high-volume, fast-paced environment while maintaining excellent patient care standards.
- Demonstrated ability to manage complex and sensitive interactions, ensuring positive outcomes for patients and providers.
- The role requires working in a fast-paced, confidential environment with frequent telephone and computer use to manage referral processes efficiently.
- Extended Sitting: Prolonged periods of sitting at a desk, including extended phone and computer use.
- Repetitive Movements: Frequent use of the keyboard and mouse to enter referral details and process information.
- Headset Use: Continuous use of a headset for communication with patients and providers.
- Stress Tolerance: Ability to manage high call volumes and complex referral situations with professionalism.
- This is a full-time position, Monday through Friday, 8:00 A.M. – 5:00 P.M. with occasional overtime.
- Travel is minimal
- High School Diploma or GED.
- Prior experience in customer service, medical office administration, or referral coordination.
- Previous experience in medical or surgical office settings preferred.
- Basic proficiency in Microsoft Word, Excel, and other communication systems.
- Previous experience in managing surgical referrals or in a call center environment is a plus.
