Patient Navigator

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.   The work we do building families offers stimulation, challenge, and personal reward.

The Patient Navigator is responsible for supporting a clinical team of physicians and nurses by acting as a liaison between the patient and their care team. The Patient Navigator guides patients through all aspects of pre-treatment requirements, manages patient expectations, and assists them in all aspects of helping them to begin their treatment plan. Also provides assistance in a variety of administrative roles to the clinical team for each patient undergoing treatment.

We have an immediate opening for a full-time Patient Navigator to join our Norfolk, VA location. The schedule is Monday-Friday 7:30am-4:00pm, with the potential for weekend and/or holiday hours as needed.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Care Coordinator is responsible for:

Patient Interaction:

• Meets with established patients and assists with coordination of pretreatment requirements in conjunction with physician orders
• Provides patient education regarding clarification of physician instructions, medication instruction, and anticipatory guidance under the supervision of the RN
• Establishes a compassionate environment by providing excellent customer service, anticipating anxieties, answering questions, providing support
• Assures quality care by adhering to Practice standards; follows clinical operations policies and procedures, as well as standards of care set by the state and other governing agency regulations

Clinical/Technical Duties:

• Documents patient care services by charting in patient and department records including the electronic medical record (EMR)
• Utilizes the computer in entering labs and printing labels
• Maintains safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support if needed
• Authorized to receive and disseminate lab results from outside laboratories to the patient’s RN and/or physician for review and follow up as necessary
• Assists the primary clinical teams with daily results as needed. Communicates results to patients via call backs under the supervision of the RN
• Utilizes the Patient Care Module in the EMR to provide consistent and timely patient follow up and management of testing and cycles

Administrative:  

• Initiates patient charts and sets up check lists in the EMR
• Scans forms, records, and other information as needed into the EMR
• Responsible for generating and maintaining patient pretreatment requirements in conjunction with clinical protocols
• Communicates with financial coordinator to ensure authorizations obtained prior to starting treatment. Assists with completing and routing needed insurance forms (i.e., insurance questionnaires).  Faxes test results to financial coordinator and/or insurance plan as needed
• Utilizes scheduling system for purposes of managing the primary physician’s schedule and scheduling patients for the primary physician
• Communicates problems to the primary clinical team, i.e. pretreatment or financial concerns
• Reviews patient records for completion of prescreening inclusive of medical history, appropriate laboratory work, and informed consent
• Checks that consents are current and entered into the EMR. Informs patient/couple of consents needing to be updated
• Assists in obtaining authorizations for medications. Communicates with insurance plans and pharmacies to ensure patient able to obtain medications in timely manner
• Documents laboratory results in the EMR checklists after review the by RN and/or physician
• Documents delivery data in the EMR. Reviews lists for team’s patients needing delivery data entry and notifies RN/assists RN with collection
• Prepares patient information packets as needed
• Assists team with correspondence and other administrative tasks as needed
• Contributes to the upkeep of office equipment and daily “operational” functions within the office. (i.e. fax, printer, mail, filing, coping)

Team Communication and Interaction:

• Assists the clinical team to resolve patient problems and needs by utilizing multidisciplinary team strategies
• Communicates with other offices if patient to be monitored or have procedure there to ensure accurate information available and needed testing entered as an order in the EMR
• Assists in patient retention activities through utilization of the Patient Care Module in the EMR to continually improve services and productivity, increase patient retention, and enhance patient satisfaction
• Reliable - reports to work on time, as scheduled, ready to work on a consistent basis
• Covers weekends and holidays as assigned
• Other duties, as assigned:

               1. All Patient Navigators:

• • • Assists front desk staff with answering phones, checking patients/in & out, and other administrative duties
    • Assists with monitoring as needed: sets up room for procedures; cleans and stocks procedure rooms and blood draw station; cleans and cares for equipment according to manufacturer and OSHA guidelines; assists in maintaining patient medical records through the use of the electronic medical record

               2. Patient Navigators with PCC, MA, LPN, medical, or other appropriate training:

• • • • Assists the physician by performing phlebotomies, taking vital signs/ weight/height, assists provider during examinations and procedures (ex: IUIs, endometrial biopsies, ultrasounds, etc.), preparing samples and specimens for procedures as needed, and completing accompanying paperwork as necessary
      • Ensures lab specimens are sent to proper labs
      • Teaches injection classes (OI/IUI) as needed

What You'll Bring:

• High school diploma required; 1 year experience in medical or healthcare setting (women’s health experience a plus)
• Medical or clinical training (MA, LPN) preferred. If LPN, current state LPN license without limitations required
• Patient Navigator with MA or LPN responsibilities: Current CPR certification or CPR Certification acquired within 1 month of employment
• Ability to access, input, and retrieve information from a computer
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
• Ability to demonstrate good judgment, critical thinking, and problem solving abilities
• Ability to function as a member of a multi-disciplinary healthcare team
• Ability to communicate accurately and concisely
• Excellent interpersonal skills and patient orientation
• Ability to work independently to manage a caseload of patients

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. 

What We Offer:

• Competitive pay bonus
• Comprehensive training
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally.  Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.