What are the responsibilities and job description for the Front Desk Associate position at US Fitness?
Summary Objective :
Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.
Essential Functions :
- Deliver the ultimate fitness experience to every member, every time
- Provide the highest level of customer service to all members, guests and visitors upon arrival
- Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
- Stand for entire shift; sustained periods of time
- Actively recruit and retain members
- Answer questions, solve problems, and refer comments and concerns appropriately
Job Responsibilities :
Required Knowledge, Skills & Abilities :
Required Experience, Education & Certifications :
Employee Benefits :
All US Fitness team members receive :
Additional Full Time Benefits :
Relocation : Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights
Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
