What are the responsibilities and job description for the IT Specialist position at US Heart and Vascular?
Us Heart and Vascular is in need of an IT Specialist to join our team in Dallas, TX.
Responsibilities & Duties :
- Builds, troubleshoots, and maintains workstations, software, and other equipment.
- Direct end-user phone and desktop support.
- Travel to clinic sites to assist end-users and perform desktop support.
- Logs, documents, and manages I.T. trouble tickets.
- Assists end-users with all I.T. issues to final resolution.
- Maintains a high rate of customer satisfaction.
- Escalates and communicates highly critical issues as appropriate.
- Demonstrates excellent communication, technical, and analysis skills.
- Maintains high professional standards and participates as a team player.
- Takes physician after-hours support calls in rotation.
- Must be able to be at work on-site during regularly scheduled work hours.
Requirements :
