What are the responsibilities and job description for the Front Desk/Reception position at US Heart & Vascular?
US Heart and Vascular is in need of a full-time Front Desk Receptionist to join our team at HeartPlace in Richardson, TX.
Duties and Responsibilities:
- Answers phone calls in a timely and efficient manner
- Transfers calls according to procedure
- Schedules appointments in a timely and efficient manner
- Schedules appointments as directed by referring providers
- Updates and uses scheduling books routinely
- Uses paging system according to procedure
- Pages providers for hospital consults/call backs according to procedure
- Confirming of appointments
- Enters authorization information on patient account in computer
- Trains on covering check in/out for other offices
- May travel to cover other offices · Maintains information in a confidential manner
- Maintains work area and lobby in neat and orderly manner
- Attended required meetings and participate in committees as required
- Safeguard the privacy of patient health information
- Performs related work as required
Requirements:
- 1 year of medical front desk and customer service experience is required
- 6 months of EMR experience is required. ECW or Athena preferred.
- 6 months of obtaining prior authorization experience is required
About the area:
Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home.
