Network Technician

Duties

Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

Incumbent assists with the network operational support to include problem management and first level diagnostics and/or onsite installation and repair of House of Representatives telecommunications network infrastructure components. Utilizes software and hardware tools, identifies and diagnoses general problems and factors affecting network performance. At the HS-7 level, the incumbent is subject to a greater degree of supervision and generally has a narrower scope of responsibility than at the HS-8 level. At the HS-8 level, the incumbent has a wider scope of responsibility than at the HS-7 level. At the HS-9 level, the incumbent has a wider scope of responsibility than at the HS-8 level.

Incumbent will also serve as Emergency Communications Center (ECC) designee following detailed policies and procedures set forth by the Chief Administrative Officer (CAO) in the event of a major catastrophe once informed directly by the United States Capitol Police (USCP). Incumbent will be proficient and responsible for the immediate notification of all designated House emergency staff via the House Remote Access to Member Paging System, setting up announcements via the Emergency Announcement Recordings Republican and Democratic Cloakrooms, Sergeant-at-Arms Emergency Announcement Recordings, audix broadcast messaging system, setting up of Web posting, sending e-mails to Member designated Blackberry’s, setting up conference calls via instant meeting capabilities for Members, Leadership, and other House staff, upon request.

Position does not have managerial responsibilities.

This position may require the ability to work shifts hours to provide 24 hours a day, 7 days a week technical support for the House's information technology infrastructure.

Primary Duties/Responsibilities

• Assist with monitoring the network operational support of the House network infrastructure.
• Provide network problem management and coordination as “problem coordinator” which includes logging/tracking problems, first-level diagnostics, on-site support, problem escalation, and problem closure.
• Provide on-site diagnostic support for all House networks. Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.
• Install House network connectivity for Members, Committee, and House support offices.
• Maintain current diagrams of network components and fiber optic cabling in assigned areas.
• Maintain and adhere to operational procedures and practices.
• Provide management status reports as required. Monitor and advise management of environmental and housekeeping aspects of House wire closets and switch rooms.
• Assist with Member office moves during every new Congress.
• Provide 24x7, 7-day week on-site support in response to trouble calls and ECC duties.
• Perform other official duties as assigned.

Requirements

Conditions of Employment

• USAJobs Conditions of Employment

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Resume

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Qualified candidates please submit your resume online by following the instructions in this link.

  Agency contact information

  CAO Human Resources

  Phone

  202-225-2926

  Address

  CAO
  441 2nd St
  Washington, DC 20515
  

  Next steps

  Qualified Candidates will be contacted directly.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

Open to the public