What are the responsibilities and job description for the Lead, Critical Facilities Technician position at US JLI-Jones Lang LaSalle International, Inc....?
Job Summary
The Lead, Critical Facilities Technician supervises and directs operating engineers in installation, repair, and maintenance of all base building and critical system machinery and equipment. The Lead will also be responsible for supervising the operating team on their shift and assume the Chief Engineers responsibilities if the Chief Engineer is not onsite.
Responsibilities
Supervise and direct maintenance staff on shift and monitor performance of assigned responsibilities.
Perform and/or direct the performance of all maintenance departmental service requests, ensuring that work performed in these areas is accomplished efficiently with a minimum amount of disruption and inconvenience.
Check malfunctioning equipment and ascertain corrective action required to restore to satisfactory operating condition.
Provide training and supervision aimed at expanding the capabilities of the operations staff.
Training on the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety, and troubleshooting procedures, recommending relevant outside engineering courses for enrollment, and instilling an overall level of professionalism in manner and appearance.
Direct the performance of contracted maintenance work as needed. Specific tasks include but are not limited to: ensuring the timely performance of maintenance contract work, overseeing the fulfillment of equipment warrantee obligations by the installer and securing equipment manuals and drawings from the installers/contractors.
Responsible for maintaining, monitoring and performing preventive maintenance and continuous operation of all building systems including: fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switch gear), emergency backup systems and hot water systems; monitors operation, adjusts, and maintains refrigeration, chilled water, and air conditioning equipment; boilers, and ventilating and hot water heaters; pumps, valves, piping and filters; other mechanical and electrical equipment; record readings and make adjustments where necessary to ensure proper operation of equipment. Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required.
Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials while maintaining a clean and safe workplace.
Ensure the availability of an adequate operating inventory of tools and supplies.
Preparing and submitting purchase-order requests, developing sources for stock materials and performing periodic checks for supplies.
Responsible for the operational management and effective daily leadership and administration of the engineering team with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner.
The Lead must ensure the highest level of professionalism, while meeting the clients’ needs, and commitment to achieving the goal of 100% uptime throughout the engineering team. Responsible for protecting and improving the value of the clients’ assets and ensuring that building engineering systems continue to perform their intended function.
Responsible for keeping records of buildings rounds and readings, all engineering logs and engineering data sheets.
Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the building’s critical functions and the work they are to perform, including an incident contact response list.
Responsible for understanding and complying with emergency escalation procedures.
Ensure that the CWA (Critical Facility Work Authorization) is a well-understood process among the building staff, engineers, tenants and contractors who perform work on the building’s critical infrastructure.
Ensure strict adherence to Critical Awareness Process, Technical Bulletins, established engineering guidelines, processes, and procedures.
Assist Chief Engineer in implementation of Key Performance Indicators (KPI’s) and Individual Performance Plan’s.
Performs additional job duties as requested.
Supervisory Responsibilities
Assist Chief Engineers in supervising operating engineers
Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings.
Supervise and implement the preventative maintenance program. Specific duties include but are not limited to: scheduling of preventative maintenance with a minimum disruption of building services, performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff member, orders parts and equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory.
Planning, assigning, and directing work.
Education & Experience
Must have hands-on experience in a data center/critical facility, including UPS Systems, emergency generators, and switch-gear
High School diploma or GED equivalent
5 years related work experience, including supervisory experience
Operating Engineers license (SMA) or equivalent
Certification as a Universal Technician for CFC’s (or within 90 days of employment)
Skills and Abilities
Demonstrated verbal/written communication skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
Ability to write routine reports and correspondence.
Ability to speak effectively before small groups of tenants or fellow employees.
Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
Must be able to professionally interact with tenants and contractors.
Preferred Requirements
Corrigo Experience.
MCIM / Salesforce Experience.
Zendesk Experience.
Service Now Experience.
Received EPA 608.
Trained in NFPA70E.
Physical Requirements:
This position will require the following:
Walking large, campus-like settings.
Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including: • Lifting a minimum of 50 lbs.
Climbing stairs and navigating rooftops to access equipment.
Using ladders up to 30ft and working from heights.
Ability to Climb a ladder with a 300-lb weight limit.
Must be able to work different schedules.
Must be able to work Holidays.
Must be able to respond to site emergencies.
Benefits
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits, include: (Automatically include for US, manually add bullets for ROW at top of job description)
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.