What are the responsibilities and job description for the Logistics Supervisor position at US LBM?
Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
A Brief Overview
The Logistics Supervisor will supervise the work of a team of logistics leads, coordinators and/or drivers. In this role, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
Pay Range: $65,000 - $75,000 annually
What You Will Do
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
A Brief Overview
The Logistics Supervisor will supervise the work of a team of logistics leads, coordinators and/or drivers. In this role, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
Pay Range: $65,000 - $75,000 annually
What You Will Do
- This is NOT a desk job! This is an active part of ensuring accuracy, and safety in everything our drivers do!
- Operate safely.
- Dispatching.
- Load assignments for drivers and delivery helpers.
- Schedule transfers.
- Communicate with sales team, drivers and customers regarding delivery functions or issues.
- Monitor metrics and error tracking.
- Provides excellent customer service.
- Fleet management.
- Driver file monitoring.
- Train and coach employees regarding safety and efficiency.
- Assist with checking out drivers, scheduling delivery changes, and DOT administrative tasks.
- Evaluate and identify methods and procedures to optimize and streamline production processes.
- Coordinate the use of outside trucks, trailers and transportation services, as needed.
- Participate in and complete assigned trainings.
- Administer all phases of time clock management.
- Maintain invoice records, post corrections, maintain filing system.
- Comply with all company policies and guidelines.
- Criteria for Supervisor:
- Supervise 10 or more associates (direct & indirect reports)
- Budgeting responsibilities (may or may not have full P&L accountability)
- Hire/fire authority
- Goal setting & communication (directly or relaying from management)
- Provide performance feedback
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company’s commitment to workplace safety.
- High School Diploma or equivalent education and experience required.
- 2 years of leadership experience / Building materials preferred.
- 2 years DOT Experience - preferred last mile asset-based logistics
- Fleet Maintenance experience is a plus.
- Strong administrative skills.
- Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills.
- Ability to deal constructively with conflict and recognize potential problems.
- Good organizational skills and attention to detail.
- Strong Microsoft Excel, Word, and Outlook skills.
- Knowledge of supply management principles and practices.
- Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications.)
- Excellent teamwork & customer relationships.
- Demonstration of leadership (all required):
- Mentor new associates
- Willingness to train others
- Safety committee engagement
- Participation in US1 Continuous Improvement Projects
Salary : $65,000 - $75,000
