What are the responsibilities and job description for the Help Desk Service Specialist position at US Main?
Requirements
All candidates should make sure to read the following job description and information carefully before applying.
Solid knowledge of Service Desk and Customer Support center operations.
Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to : desktops, laptop / tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN / WAN, VPN, antivirus, remote access technologies, and mobile devices.
Have a proactive nature with the ability to solve problems.
Be able to work on multiple projects, activities, and tasks, simultaneously.
Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train / advise them on information technology issues.
The ideal candidate should have one or more of the following certifications :
CompTIA A , CompTIA Network , CompTIA Security
MCSA : Windows 10
MCSE : Desktop Infrastructure
ITIL
Udemy IT Help Desk Professional
