What are the responsibilities and job description for the Sr Desktop Support Engineer position at US Main?
Our Team is looking for a customer centric Sr Desktop Support Engineer that will be on the forefront of serving various departments- This is a hybrid role
If the following job requirements and experience match your skills, please ensure you apply promptly.
Responsibilities :
- Technical onboarding and ongoing support of users in multiple offices and countries
- Hardware deployment, software installation and maintenance of user machines / peripherals
- Troubleshoot software and hardware issues and provide resolutions
- Evaluate and escalate complex issues to the appropriate teams when necessary
- Setup and troubleshoot of Apple and Android mobile devices
- Support users via Slack, Jira Ticketing, Email, in-person and remote.
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Deploy and decommission user workstation VM’s
- Google Workspace end user support
- Update and maintain computer management policies in Jamf / Ivanti / Workspace One
- Educate team members and org users on new processes and technologies
- Support all users including CSuite
- Cross team collaboration
Requirements :
