Help Desk Technician Job description

The ideal candidate will diagnose, troubleshoot, and resolve level 1-2 technical hardware and software issues as they come into the IT help desk. This role will also be responsible for imaging and setting up desktop/laptop computers, installing peripheral equipment and perform a variety of maintenance, end-user support, and upgrade tasks to ensure company and user requirements are met. Occasionally, they will assist the Network Manager and/or the Vice President of Information Technology with larger scale projects on an as needed basis. Availability during afterhours/weekends on rotation and as deemed necessary. Some travel to branch offices may be necessary. Candidate must be able to safely lift and carry 25 pounds. Position is remote hybrid with minimum 3 days in office.

Duties include but are not limited to:

• Client operating system support – Windows 11, as well as tablets and mobile devices in a Windows environment.
• Troubleshooting Windows operating system issues.
• Hardware installation, training, use and troubleshooting.
• Application installation, training, use and troubleshooting.
• Spyware and virus identification and removal.
• Client connectivity troubleshooting on LAN and WIFI.
• Basic knowledge of infrastructure hardware as it relates to network equipment (switches, cables).
• Knowledge of Microsoft applications, including: Microsoft Office (various versions) and collaboration utilities like Outlook.
• Basic knowledge of TCP/IP LAN, WAN, network printing and wireless technology.

Education:

Minimum Associate’s degree or equivalent from a technical services school.

Experience:

2 years experience in a helpdesk support role desirable.

Please reply with salary requirements if possible.

Job Type: Full-time

Schedule: 8 hour shift