What are the responsibilities and job description for the Diagnostic Scheduler position at US Oncology Network-wide Career Opportunities?
Fighting cancer takes great strength and courage. It also takes an exceptional team of Diagnostic Schedulers working behind the scenes to provide support and be a part of our patients' experience in our clinics. We are looking for a dynamic, patient-centered Scheduler to join our exceptional team.
If you like being able to organize and maintain an active schedule as well as speak with patients on the phone and in person, we want you to join our team.
About Us
As part of the US Oncology Network, one of the nation's largest health care services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease.
Our physicians and staff treat patients in over 18 locations throughout the state including Flagstaff, Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.
Arizona Oncology has been recognized as one of the Top 100 Places to Work in Arizona!
Benefits
We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing, Critical Care Insurance, Dental Insurance, health Spending Accounts, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off, Short and Long-Term Disability, Tuition Reimbursement, Vision Insurance.
To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.
Responsibilities
In your job, you will have the ability to make a difference in a patient's journey by:
- Answer all incoming calls; assess the callers needs and direct them to the appropriate person.
- Schedule new patients, patient referrals and returning patients in our computer system.
- Cancel/reschedule appointments according to physician schedule changes; notify appropriate clinic personnel.
- Obtain and enter all insurance authorization, and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
- Arrange for patients to have financial counseling as needed.
- Facilitate communication to patients about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
- Responsible for follow up on pre-operative tests to ensure the patient is cleared for surgical procedure and communicate with physician and patient if further testing is required prior to surgery.
Qualifications
This position allows for all levels of experience.
Minimum Qualifications:
- High School Diploma or equivalent.
What You Bring to the Team:
- Demonstrate Adaptability: Handle Day to day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities; demonstrate flexibility.
- Show Work Commitment: Set high standards of performance and work efficiently to achieve them.
- Commit to Quality: Emphasize the need to deliver quality products and/or services.
- Prior scheduling experience in an oncology office setting preferred.
- Excellent communication skills, written and verbal.
- Desire to deliver high quality service to internal and external customers.
The safety of our patients and staff is our top priority. Masks may be requested in all Arizona Oncology facilities regardless of vaccination status. COVID vaccination is recommended.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
