What are the responsibilities and job description for the Telephone Operator position at US Oncology Network-wide Career Opportunities?
MINNESOTA ONCOLOGY
Minnesota Oncology offers its employees an exciting, fast-paced, and challenging work environment. We are currently looking for an individual with passion for the healthcare field and someone that can commit to personal accountability and integrity. An ideal candidate will also have excellent oral and written communication skills with an ability to collaborate and work in a team based environment.
Come join this dynamic team who is passionate about providing exceptional care to our patients. No nights, holidays, or weekends!
Why Work for Us?
We offer a competitive benefits package that includes -
- Medical
- Dental
- Vision
- Life Insurance
- Short-term and Long-term Disability Coverage
- 401k plan that comes with a company match
- Wellness program that rewards you practicing a healthy lifestyle
- Tuition Reimbursement
- Employee Assistance Program and Discount Program to some of your favorite retailers
Responsibilities
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
- Provides a pleasant and helpful phone contact for callers.
- Responsible for opening and closing the switchboard.
- Performs clerical duties as assigned to maintain workflow in the department.
Qualifications
- High school graduate or equivalent required.
- Office experience in a medical setting preferred.
- Experience with a PC based multi-line switchboard system desired.
- Flexibility
- Ability to Multi-task
- Can Successfully Prioritize Tasks
- Strong Organizational Skills
- Ability to work independently and collaboratively
- Ability to analyze and develop solutions to problems and issues
SALARY:
$19.50 - 25.00/hour
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Salary : $20 - $25
