Customer Retention Specialist

Job Summary
U.S. Pest is seeking a highly motivated and customer-focused Retention Specialist to join our team.

This is a great opportunity for individuals who have excellent communication skills and enjoy working in a fast-paced environment. A U.S. Pest Retention Specialist will have a genuine desire and drive to solve customer problems and retain customers. As a U.S. Pest Retention Specialist, you will be responsible for building and maintaining strong relationships with our existing customers, ensuring their satisfaction and loyalty to our company.

Duties

• * Gather feedback on customer complaints and resolve them listening to the voice of the customer and effectively resolving customer complaints
• * Address customer inquiries and resolve any concerns or complaints in a timely manner
• * Maintain accurate and detailed records of customer interactions and transactions through data entry
• * Conduct outbound calls to existing customers to understand their needs and provide solutions
• * Analyze customer accounts to identify potential issues or areas for improvement
• * Collaborate with other departments to ensure seamless customer experience
• * Work closely with billing department to ensure proper billings and credits pertaining to any resolutions with customers
• * Stay knowledgeable on current pest activity, products and service expectations to effectively communicate with customers
• * Follow communication procedures, guidelines and policies

Qualifications

• * Previous experience in customer service
• * Excellent phone etiquette and communication skills
• * Great interpersonal skills, such as empathy and patience
• * Strong ability to gather information, investigate and correctly identify customer needs and concerns
• * Ability to analyze customer needs and provide appropriate solutions
• * Strong interpersonal skills with the ability to build rapport with customers
• * Proficient in data entry and computer systems
• * Advanced organizational skills, such as time management.
• * Excellent problem-solving skills, such as research and analysis.
• * Resolve customer problems in a productive manner, ending any dispute with a positive customer experience.
• * Ability to maintain a positive attitude in an often busy and intense environment
• * Self-motivation and disciplined in documenting all communications over the phone
• * Strong typing skills with Microsoft Outlook, Word and Excel experience

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $23