What are the responsibilities and job description for the Customer Service Representative position at US Postal Service?
Job Summary
The US Postal Service is looking for a skilled Customer Service Representative to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service.
As a Customer Service Representative, you will work closely with customers to understand their needs and provide solutions that meet their expectations. You will also be responsible for maintaining accurate records and communicating effectively with colleagues and management.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide exceptional customer service to meet or exceed customer satisfaction targets
- Maintain accurate records and reports as required
- Communicate effectively with colleagues and management
Requirements
- High school diploma or equivalent required; post-secondary education preferred
- Previous customer service or retail experience an asset
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
