What are the responsibilities and job description for the Technical Support Analyst - Madison, WI position at US Signal?
Job Description
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services - all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.
We are seeking a Technical Support Analyst to join our team in Madison, WI. This role is performed on-site. This is a day shift position working 8 a.m. to 5 p.m. Monday through Friday.
The Technical Support Analyst is part of the Technical Operations Center team and is responsible for staffing the data center reception desk to assist with day-to-day operations within the Data Center. The primary functions will include greeting customers, answering phones, escorting customers to locations, and receiving shipments, among other things. An Analyst is an entry level role for those interested in learning help desk operations and has a high potential to be promoted into a technical support role.
Functions / Responsibilities :
- Welcome customers at the front desk of the data center.
- Answering phones if necessary to get customers information or transferred to the proper department.
- Work on administrative tasks as the TOC needs.
- Escort vendors and customers around the data center.
- Cooperatively test and work with external vendors, partners and LECs to sectionalize and repair network and local loop issues.
- Provide continual status updates to customers regarding trouble tickets.
- Cooperatively work with other internal US Signal departments such as Engineering and Outside Operations.
- Open internal trouble tickets on USS hardware / software issues and assign to appropriate groups.
- Special projects as deemed necessary by USS management.
Experience and Skills
What you bring to the team :
Education :
High School G.E.D or equivalent
Experience :
The desired candidate will have experience in Microsoft Windows and Office, and have worked in a customer facing role before.
What We Offer :
In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits :
Working Conditions and Physical Demands :
Working Conditions and Physical Demands :
This position operates in a variety of environments. The majority of the time is spent in a professional office environment and this role routinely uses standard office equipment.
All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.
We offer a competitive compensation and benefits package including a 401k plan with a match. If you are looking to be part of a dynamic team, please apply now.
Equal Opportunity Employer
