RETAIL ASSISTANT OPERATIONS MANAGER

Duties/Responsibilities/Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Build effective teams and drive a culture of high performance and engagement.
• Support the execution of performance goals and developmental plans for the store team.
• Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
• Recruit, hire, onboard, develop and lead a team of managers and employees.
• Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.
• Be able to hold accountability for self, as well as team members including participating in corrective actions verbally and written
• Have a positive attitude and always build team morale
• Own assigned area of responsibility
• Implement action plans to maximize efficiencies and productivity
• Perform service leader duties
• Ensure consistent execution of standard operating procedures
• Represent the brand, understand the competition, and retail landscape
• Foster a culture of collaboration within merchandise team and across the U.S. Space & Rocket Center
• Maintain a high caliber customer experience for external and internal customers
• Ensure all compliance standards are met
• Working knowledge of Gift Shop, Catalog Sales, and HAB

Supervisory Responsibilities: Yes

Job Specification

Required Education and Experience

• You are a current or former retail employee with 2 to 4 years of retail management experience

• You are high school graduate with some college

• You have 2 to 4 years of customer service experience

• You have some experience in the hiring process and holding team members accountable

Work Environment/Physical Demands and Other Requirements

• You are a good communicator with the ability to effectively communicate with customers and your team.
• You are passionate about retail and thrive in a fast-paced environment.
• You are driven by metrics to deliver results that meet outlined goals.
• You are determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• You can work a flexible schedule to meet the needs of the U.S. Space & Rocket Center which includes holidays, evenings, and weekends.
• You are organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
• You are knowledgeable of our business and the retail environment and can use it to evolve the store strategies to meet goals.
• You can maneuver around on the sales floor, stockroom, and office and can lift up to 30 pounds.
• You are a team player and can treat others with respect
• You can promote, maintain, and instill a “Greet and Smile” atmosphere
• You can be a good leader and separate friendships to maintain Leadership role

Travel Required? No

Expected Hours of Work: This position will work Thursday- Sunday, 10-hour shifts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)