What are the responsibilities and job description for the US Tech Force is hiring: Service Writer in Fond du Lac position at US Tech Force?
US Tech Force is looking for a Service Writer to create customer relationships and build long-term loyalty for the store.
Service Writer Responsibilities :
- Develop relationships with customers through successful management of product or service delivery
- Assist in handling customer complaints and concerns
- Maintain customer profiles in computer system
- Track repairs and their causes
- Verify service contract coverage
- Process warranty and Product Improvement Claims
- Log parts needed and how much time should be allocated to make the repair
- Schedule the appropriate technician for the repairs
- Convey information to the customer in a timely fashion
- Ensure all work orders are closed on a timely basis
Service Writer Requirements :
Benefits : Medical, dental, and vision benefits are offered.
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