What are the responsibilities and job description for the Enrollment Representative SC position at US Tech Solutions, Inc.?
Duration : 3 Months Contact (Possible Conversion)
Job Description :
Responsible for daily workflow activities to include the following membership / enrollment activities : processing of applications for new enrollments, terminations / cancellations, changes, renewals, and database updates.
Responsibilities :
- Receives and logs subscriber and member enrollment applications to the system.
- Processes / keys applications including new enrolments, terminations / cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit / error reports generated from membership transactions.
- Works with multiple operational areas to ensure relevant / appropriate group structure, status, benefits, and / or billing. May prepare and issue contracts, benefit books, and standard / custom ID cards.
- Responds to and resolves customer inquiries.
- Contacts plan administrators and internal and external customers to resolve issues / problems. Participates in special projects as assigned related to enrollment,
Skills :
Required Skills and Abilities : Ability to acquire knowledge of the membership system. Working knowledge of word processing and spreadsheet software. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive
Required Software and Tools : Microsoft Office.
Required Education Level and Degree Type : High School Diploma or equivalent.
Experience :
