What are the responsibilities and job description for the Staff Tech, Customer Service position at US Tech Solutions, Inc.?
General Responsibilities :
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include :
- Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
- Provide superior follow up to distributors and sales managers
- Manage all account interactions via inbound phone
- Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience.
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental client Excellence Activities
- Ability to manage multiple reports and combine data from various sources
Educational Requirements :
HS Diploma / GED
Key Qualifications :
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
