What are the responsibilities and job description for the Technical Support Representative position at US Tech Solutions, Inc.?
Role: Technical Support Representative
Location: Tampa, FL 33647
Duration: 12 Months Contract with possible extension or conversion to permanent
Job ID : HPJP00114719
Key Responsibilities:
Onsite end user services support tech – knowledgeable in PC troubleshooting, break/fix activities. Additionally able to perform service requests, adds, moves Additionally, candidate needs to have strong customer interact skills, listening and writing skills. This position assists with coordination of resources for project delivery
Provide on-site field support to customers including installation, servicing and repairing systems and equipment.
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies,
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLA's - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
Documents solutions and incident resolution case notes in English in assigned reporting systems
Performs inventory management.
Minimum Experience Required
Desired: 2 – 5 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location: Tampa, FL 33647
Duration: 12 Months Contract with possible extension or conversion to permanent
Job ID : HPJP00114719
Key Responsibilities:
Onsite end user services support tech – knowledgeable in PC troubleshooting, break/fix activities. Additionally able to perform service requests, adds, moves Additionally, candidate needs to have strong customer interact skills, listening and writing skills. This position assists with coordination of resources for project delivery
Provide on-site field support to customers including installation, servicing and repairing systems and equipment.
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies,
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLA's - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
Documents solutions and incident resolution case notes in English in assigned reporting systems
Performs inventory management.
Minimum Experience Required
Desired: 2 – 5 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
