What are the responsibilities and job description for the 401k/S125 Service Partner I position at US Tech Solutions?
Duration: 4 Months contract with Hire/Extension
Shift/Hours: 8 am – 5 pm; 40 hours
Must Have
- 401k Administration
- Customer Service
- Microsoft Applications
JOB DESCRIPTION
- Acts as an initial point of contact for inbound participant requests and questions regarding HRS products.
- Maintains a high level of product and system knowledge to provide support to internal and external partners.
- Fields daily call from HRS participants with questions regarding HRS products to provide a quality service experience.
- Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
- Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
- May conference participants into systems to help them navigate through various menu options.
- Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
- Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.?
- Follows up on unresolved calls to ensure issue completion, the accuracy of the resolution, and compliance with resolution time frame expectations established by Operations partners.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details
Name: Vinod Sahani
Email: vinods@ustechsolutionsinc.com
Internal Id: 24-12057
Salary : $20
