What are the responsibilities and job description for the Call Center Service Associate position at US Tech Solutions?
Job Description :
We are currently seeking a highly motivated and detail-oriented Call Back Verification Specialist to join our team. In this role, you will be responsible for performing call back verifications to providers when they enroll or update their banking information, ensuring authenticity and preventing ACH redirection fraud. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work efficiently in a high-pressure environment.
Responsibilities :
- Conduct call back verifications to providers to verify the accuracy and authenticity of banking information updates during enrollment or account updates.
- Follow a structured script to gather necessary information, ensuring compliance with all relevant regulations and guidelines.
- Document all interactions accurately and comprehensively in the designated database.
- Identify and escalate potential fraudulent activities or suspicious behavior to the appropriate department for further investigation.
- Collaborate with cross-functional teams to resolve any identified issues in a timely manner.
- Stay updated with industry standards and best practices related to ACH redirection fraud prevention to ensure effective call back verification procedures.
- Maintain a high level of professionalism and customer service when interacting with providers.
Experience :
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About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $16 - $18
