What are the responsibilities and job description for the Customer Service Agent II position at US Tech Solutions?
Job Summary
We are seeking a highly skilled Customer Service Agent II to join our team. As a frontline representative, you will be responsible for providing exceptional customer service and support via social media, email, and website.
Your primary focus will be on monitoring designated social media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy. The successful candidate will possess strong written communication skills, with the ability to empathize with customers and resolve issues efficiently.
A minimum of 6 months' experience in customer service/support and proficiency in consumer software applications are essential requirements for this role.
