What are the responsibilities and job description for the Customer Service Representative position at US Tech Solutions?
About the Role: We are seeking a highly skilled and dedicated individual to join our Customer Care Center team as a Customer Service Representative. The successful candidate will be responsible for providing superior customer support via telephone and written communications, ensuring a positive customer experience.
Key Responsibilities:
- Provide strategic direction for pre-delivery and after-sale support to customers, including product ordering, availability, and delivery.
- Manage all account interactions via inbound phone calls, resolving customer queries and issues in a timely and professional manner.
- Communicate with internal departments to resolve customer opportunities and ensure seamless service delivery.
- Actively participate in departmental excellence activities to drive continuous improvement.
- Collaborate with external stakeholders, including distributors and sales managers, to build strong business relationships.
Requirements:
- Working knowledge of call center tools, such as CRM software and phone tools (Salesforce experience preferred).
- Ability to handle between 60-70 phone calls/cases per day while maintaining a positive and responsive attitude with customers.
- Strong analytical skills, accuracy, and attention to detail, with the ability to manage multiple tasks simultaneously.
- Excellent customer service skills, with a focus on delivering high-quality service and building strong customer relationships.
- Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
Benefits:
- A competitive compensation package, including base salary, bonuses, and benefits.
- The opportunity to work with a dynamic and innovative company, committed to delivering exceptional service and support to its clients.
- Ongoing training and development opportunities, to help you achieve your career goals.
