What are the responsibilities and job description for the End User Support Spec 1 position at US Tech Solutions?
Job Description :
Demonstrates initiative and possesses strong time management skills
Efficiently manages ticket queues while providing support to onsite staff
Proficient in administrating and maintaining Windows Server 2016 and above
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
Able to troubleshoot Office 365 products (Exchange / SharePoint / OneDrive / Teams) using GUI and PowerShell
Familiar with patch and vulnerability management
Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.
Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP
Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve
Proficient in audio / visual (A / V) skills, including troubleshooting and supporting A / V equipment and systems
Mentors and provides guidance to other technicians
Collaborates with other IT teams to design and implement new systems and solutions
Expert in diagnosing and resolving complex technical issues that require deep system knowledge
Conducts root cause analysis to prevent recurrence of problems
Preferred Requirements :
CompTIA Security CompTIA Linux MS-900 / Client-900
Previous experience in a fast-paced environment, such as an MSP, is a plus.
Education :
- Education / experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 8-10 years.
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
