What are the responsibilities and job description for the Entry Level Machine Support Specialist position at US Tech Solutions?
Role : Entry Level Machine Support Specialist
Duration : 12 Months
Location : Waterloo, IA
Schedule : 9 am to 6 pm, Monday through Friday.
Occasional overtime may be approved at manager discretion during busy seasons.
Onsite 4 days per week, with option for remote work 1 day per week).
The manager will be flexible with the candidate to manage personal commitments as needed (ex. doctor appointments).
Job Description :
This role involves using virtual tools to resolve technical issues, leading collaborative training events, and documenting communication with dealers and stakeholders.
Key Responsibilities :
- Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
- Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
- Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
- Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.
Required Skills / Experience :
Desired Skills / Experience :
Education :
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Internal Id : 25-29306
