What are the responsibilities and job description for the Information Technology Desktop Support position at US Tech Solutions?
Duration: 12-month contract with Extension
Job Description:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities:
- Familiarity with Active Directory
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing malicious code and computer viruses
- Remote connection/utilization
- Imaging and deploying PCs for end users
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various software packages
- Installation/configuration of Security Software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
Additional responsibilities may include:
- Documentation (records) management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement (as needed)
- Project interaction/participation
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Cross-team interaction and collaboration
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support:
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Knowledge of conference room audio and display devices
Experience:
- At least 1- 3 years Hardware Experience
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A
- CompTIA Cloud
- CompTIA Mobility
- CompTIA Network
- CompTIA Server
Education:
- Associate degree
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $23 - $24
