What are the responsibilities and job description for the Product Quality Complaint position at US Tech Solutions?
Title: Product Quality Complaint
Duration: 06 months
Location: Skillman, NJ , 08558
Description
The Analyst III triages, evaluates and determines if investigation is necessary for product quality complaints and adverse events for the Self-Care product portfolio of Kenvue Consumer products in accordance with Standard Operating Procedures using the Product Quality Management System. This may include but is not limited to review of complaint case to verify customer verbatim, lot number, subject coding, malfunction coding, trend analysis, assignment of complaint to investigation team. The Analyst III investigates product quality complaints, review of manufacturing and packaging investigations, complaint summary, complaint closure and escalation. Performs field sample management process for products returned from Consumer. Collaborates with Call Centers, Medical Safety, Marketing, Internal affiliates, External sites, and other business partners to ensure the integrity, consistency, compliance, and alignment of the end-to-end complaint vigilance process. Assists with developing training presentations for complaint vigilance process and systems and creation and updates of controlled documents. As necessary, this position will support the Triage, Investigation, and field sample function in other Geographical regions for Consumer products.
The Analyst III must have the ability to assist with/participate in various projects within the department, communicate effectively with management. This role will analyze data and other trends. Will prepare and present Complaint Vigilance data to QA Management and cross functional business partners. This role reports to the Manager, Self-Care Complaint Vigilance.
Participates directly or indirectly on regional and global complaint vigilance initiatives, and project teams to develop, consolidate, and/or improve complaint vigilance and related/interfacing processes.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: I.Prudvi kumar
Email: prudvi.k@ustechsolutionsinc.com
Internal Id: 25-31900
Salary : $42 - $44
