What are the responsibilities and job description for the S125 Service Associate position at US Tech Solutions?
Under a significant level of guidance and direction, provides customer service for products in the S125 Client Service Center.
Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.
Handles inbound calls from active and terminated participants / employees of Insurance Agency (PIA) clients
Handles inbound calls from client / employer plan administrators
Provides education on S125 products, policies & procedures, or IRS guidelines & regulations
Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of products
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions, performs data entry, maintains strong prioritization and organization
Associate's degree - Preferred
Client or customer service experience - 1 year
Research and problem-solving skills
Strong computer skills and the ability to multi-task across multiple screens
Contact center or call center experience - preferred
Employee benefits, health insurance, or claims experience - preferred
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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