What are the responsibilities and job description for the Service Delivery Professional position at US Tech Solutions?
About the Role: We are seeking a highly skilled and experienced individual to join our Customer Care Center team as a Service Delivery Professional. The successful candidate will be responsible for delivering exceptional service and support to customers, ensuring they receive the best possible experience.
Key Responsibilities:
- Deliver exceptional service and support to customers, resolving complex issues and improving their overall experience.
- Develop and maintain strong relationships with internal stakeholders, including distributors and sales managers, to ensure seamless service delivery.
- Actively participate in departmental excellence activities to drive continuous improvement, identifying areas for improvement and implementing changes.
- Collaborate with external stakeholders, including suppliers and vendors, to build strong business relationships and negotiate favorable terms.
Requirements:
- Extensive experience in customer service and technical support, with a proven track record of delivering exceptional results.
- Working knowledge of technical systems and tools, including CRM software and phone tools (Salesforce experience preferred).
- Ability to communicate complex technical information to non-technical stakeholders, using clear and concise language.
- Strong analytical skills, accuracy, and attention to detail, with the ability to manage multiple tasks simultaneously.
