Virtual Application Delivery Engineer (VDI)

As a VDI Infrastructure Engineer, you will be an expert in architecting, designing, installing, configuring, and maintaining our company’s virtual desktop platforms. Our VDI footprint consists of VMware Horizon that are deployed on-premises and in the cloud; It is responsible for supporting a large range of business stakeholders and workloads from general computing to resource intensive development applications.

The VDI Infrastructure engineer will bring a high-level of expertise in the administration of VMWare Horizon, Windows and Linux desktop operating systems.

A thorough understanding of server hardware and OS architecture, advanced networking and advanced storage solutions is necessary in this role. You will be responsible for all areas of the VDI lifecycle including management, provisioning, triage, monitoring, and decommissioning of individual VDI’s and associated technologies.

You will document solutions ensuring best practices are followed and update stakeholders related to system changes.

You will partner with peers and management staff on capacity planning analysis and monitoring methodologies.

Concurrently you will also perform application installation and configuration into the respective application virtualization platforms while providing tier three support for applications hosted within said platforms.

This position involves support of VDI technologies and end-users across various Warner Bros. Discovery locations across the globe.

To be successful, you will possess a unique blend of business and technical acumen; a big-picture vision as well as the drive and attention to detail that transforms vision into a reality. You must be willing to work as “one team” : Building relationships with internal stakeholders, external vendors, all while contributing within a highly collaborative environment.

Engineering / Primary Responsibilities

Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements provided by application, systems, and business stakeholders.

Responsible for administering scalable virtual desktop infrastructure in both a private and public cloud environment.

Manage and maintain Horizon View desktop pools, application pools, and user entitlements.

Handles Tier 3 (complex) issues providing advanced support and triage of end-to-end virtualized environments; Works with the vendor as needed.

Provision and configure VMWare vCenter, vSphere ESXi, Horizon, Unified Access Gateway (UAG), connection Servers, and end-user VDI desktop images.

Assist with critical patching and vulnerability remediations.

Create and maintain documentation. Maintain knowledge of industry best practices and latest technology trends

Responsible for basic management of server hardware and storage solutions that power the VDI footprint.

Participates in all application integration design sessions.

Other duties and projects as assigned and in a timely fashion.

Operations

Troubleshoots issues with desktop images an associated systems for rapid response to the business units; accepts ownership of system issues and seeks timely resolution.

Collaborates with developers and other stakeholders to ensure software is performing correctly and efficiently utilizing best practices.

Ensure the highest levels of up-time and respond to system alerts quickly ensuring that all aspects of the virtual desktop infrastructure are at production levels.

Must be willing to accommodate weekend, shift, or on-call schedules when necessary.

Implement and use monitoring tools, patch management tools, and application management tools.

Analytics

Develop comprehensive performance analysis of business processes and review ways of improvement.

Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.

Develop disaster recovery or business continuity plans

Qualifications & Experiences :

Bachelor’s degree in an engineering or computer science discipline or equivalent experience is required.

Candidate must possess 3-5 years of experience in either a Systems Administration and / or End-User Computing role.

Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified access gateways.

Experience with vCenter and vSphere ESXi is a plus.

Strong knowledge of Windows 10 / 11 Desktop operating systems

Experience with Linux desktop operating systems.

Candidates should have a passion for scripting / coding automation tools and technologies that improve system infrastructure and provisioning.

Ability to analyze, optimize and troubleshoot system performance issues in a desktop environment.

Experience with server hardware, operating systems, advanced networking and storage providing high performance and robust application platforms.

Experience with Active Directory. MySQL / MSSQL a plus

Knowledge and / or ability to comply with change management processes.

The candidate must have excellent communications skills in order to be successful.

Ability to organize information and produce technical and operational documentation for virtual delivery platforms.

Flexible and adaptable; able to work in ambiguous situations.

Position requires after hours support for outages / impairments. Candidates will participate in a 24x7 on call support rotation.

Not Required but preferred experience :

Preferred experience in Clienture cloud environments and Horizon Control Plane 2.0.

PowerCLi, Powershell, Python, and / or Bash scripting coursework or experience is desirable.

Experience with Active Directory. MySQL / MSSQL a plus

Server operating system experience (Windows 2022, RHEL9) a plus

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com () .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.