What are the responsibilities and job description for the Customer Support Technician position at US Water Services Corporation?
We are a diverse water and wastewater utility organization dedicated to delivering exceptional customer service and maintaining the highest standards of quality and safety. Our team of experts works together to provide reliable and efficient utility services to our customers.
About the Role
The Field Customer Service Technician will be responsible for performing daily operations and completing customer service and utility billing generated service orders and scheduled meter reading routes. This role requires a strong understanding of utility operations and a commitment to excellence in customer service.
Key Responsibilities
- Operate utility equipment and perform routine maintenance tasks
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with other teams to ensure seamless delivery of services
Requirements
- Knowledge of utility operations and maintenance procedures
- Ability to work effectively in a fast-paced environment
- Excellent communication and interpersonal skills
