What are the responsibilities and job description for the Field Customer Service Technician position at US Water Services Corporation?
Job Description
Job Description
U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 700 employees in eighteen states.
Summary
Under close supervision, performs the daily operation and completion of customer service and utility billing generated service orders and scheduled meter reading routes. Also must have a solid understanding of proper meter configuration, installation, repairs and billing test circles. This position is also responsible to perform routine meter service area maintenance activities including but not limited to skilled pipe work, testing, installations, repairs and other related duties as assigned.
EXAMPLES OF WORK (illustrative only) : This position class is responsible for the operation of the Utility's Customer Service Department which may include :
- Perform day to day activities as it relates to the meter service area
- Interacting with the utility customers by phone, in person, or any form of written correspondence.
- Daily completion of scheduled maintenance (preventive / corrective / investigative) related service orders and delinquent turn off's
- Daily reading of meter reader routes
- Perform meter read upload / download
- Review service orders daily and address inconsistencies to ensure service order accuracy and Key Performance Indicators are being met.
- Complete various other components within their duties such as; managing idle times and other time management related factors.
- Participate in the coordination of activities as it relates to the Maintenance Department and the Customer Service Department in meeting the KPIs, and client and customer expectations as it is outlined in the Contractual Obligations of USWSC and the contracted utility
- Identify and implement corrective action where necessary in completing the various Customer Service, Field Service, Meter Reading, and Billing as assigned
- Meet the various KPIs goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the contracted utility such as :
Service Order Completion
The Field Customer Service Technician must demonstrate good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and is able to interpret ordinances relating to public utilities. This employee must demonstrate proven ability to converse with the public on difficult problems, referring only the most controversial matters to the Customer Service Supervisor. Work is performed under the general supervision of the Customer Service Supervisor.
Required Knowledge :
Minimum Education and Experience :
High School diploma or state recognized equivalent. One (1) year of progressively responsible utility related experience; OR any equivalent combination of experience and training which provides the required knowledge.
Compensation and Benefits : Pay is commensurate with experience and market-reflective. US Water / USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short / long-term disability, paid time off, holiday pay and 401(k) with company match.
US Water / USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
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