What are the responsibilities and job description for the Service Center Manager position at US Water Services Corporation?
U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 850 plus employees in twenty states.
Service Center Manager
The Service Center Manager will oversee, coordinate and prioritize all service work performed in service center departments, including rewind, mechanical, machine, shipping / receiving, and mechanical field services.
Requirements:
- Provide support to customers when necessary.
- Assist and advise all service center supervisors, as needed, in repair and/ or replacement work. Produce technical drawings and/ or illustrations as necessary.
- Oversee the priority scheduling of all service work, including "rush" jobs, ASAP work, and routine repair jobs. Coordinate all inter-departmental work toward job completion within quotes.
- Monitor ongoing time-and-material costs for each job with department supervisors.
- Direct service center supervisors in providing on-the-job training for all service center employees.
- Provide technical support for customers when necessary, including but not limited to: confirming technical or engineering modifications; ensuring service satisfaction; and promoting strong company image.
- Approve all requisitions for needed service center equipment and review them with owner/ general manager.
- Review and track all job estimate paperwork.
- Comply with all company memos and distribute applicable information to department supervisors and/ or service center personnel.
- Assist service center supervisors in understanding and administering company rules and regulations.
- Observe all safety procedures and use proper protective gear (especially eye and ear protection).
- Direct all service center supervisors and personnel in proper safety procedures related to their duties.
- Supervise daily duties of utility personnel, directing the overall maintenance and upkeep of all service center departments.
- Confer daily with owner/ general manager regarding service center operation, job scheduling, repair problems, customer concerns, employee performance, and other matters as deemed appropriate
- Attend seminars, expositions and various schools to stay current on technical information relative to the electromechanical service industry.
- Confer with all service center supervisors concerning employee performance reviews.
- Carry out disciplinary actions in accordance with company policy.
- Coordinate with personnel manager and/ or owner/ general manager relative to interviewing and hiring applicants and terminating employees for all service center departments.
- Coordinate the repair and maintenance of all service center equipment with department supervisors.
- Perform other skilled or non-skilled duties as directed by supervisor.
Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.
US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
