Account Manager, Middle Market

Description :

The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following :

Account Management

Consistently ensure 100% complete and total client satisfaction

Manage a large, complex, functionally diverse and globally dispersed client partnership

Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements

Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East

Develop, implement and manage project plans in conjunction with the client

Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members

Act as communication conduit for entire MMA East organization to assigned accounts

Serve as the primary escalation contact for client resolution of issues

Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation

Sales

Develop and execute account plans for assigned accounts to ensure retention

Continuously identify and capture new sources of revenue within assigned accounts

Develop and deliver detailed, accurate and timely revenue forecasts to sales management

Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles / responsibilities

Identify the factors which influence business performance and recommend actions to improve profitability and / or enhance revenue for MMA East

Client Services

Partner with team of resources dedicated to the assigned accounts – potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources

Provide clear communications so client team maintains a thorough understanding of the client’s challenges, issues, expectations and goals

Coordinate with Client Service Director to provide education needed to support clients

REQUIRED EDUCATION AND EXPERIENCE :

Bachelor’s degree and minimum 7 years experience in Health and Welfare Consulting required, with specific sales or account management-related experience preferred

Demonstrated experience with 200-1,000 life clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management

Effective analytical, math and problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills

Must be organized, detail oriented and able to translate big picture ideas into client objectives

KNOWLEDGE, SKILLS AND ABILITIES

Strong organizational, management and account planning skills with analytical skills and strong attention to detail;

Work in a high production team environment with a high degree of complexity

Operate independently and provide appropriate information and direction to other individuals.

Provide effective, accurate, clear communication to internal company team members and clients

Ability to interact in a professional manner with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas within MMA East and designated key accounts

WORK LOCATION

Work is typically performed in a hybrid manner based out of our Conshohocken, PA, office.

Who are is who are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.