Customer Service Representative - Benefits Counselor

Company: Mercer Description: At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs. Mercer is seeking candidates for the following position to support our Urbandale location. The position is open to remote but MUST be based out of Urbandale as onsite attendance will be required occasionally throughout the year as needed. Customer Service Representative - Benefits Counselor What can you expect? This is a customer service contact center position with structured scheduling You will go through a two-tier paid training course beginning with Group Universal Life followed by Supplemental Health products including Accident, Critical Illness, Long Term Care, Hospital Indemnity, and more You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance What is in it for you? A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields Competitive pay, and full benefits package – effective starting Day 1! (Medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution) Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations You will work in an exciting environment with a reputable company and receive paid training We will count on you to: Handle inbound telephone calls and document all interactions in Salesforce Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email Research customer inquiries and follow up with customers as needed via email or outbound phone calls Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer Request additional/missing information from the customer via written or verbal communication Document client issues and escalate issues to appropriate parties to resolve Troubleshoot basic website errors/questions Assist with enrolling customers in various life and health products Ability and flexibility of working a scheduled day Assist customers with payments and payment related questions Assist customers with claims and claims related processing What you need to have: HS diploma or equivalent At least 1 year of proven customer service or sales experience At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel) Basic computer troubleshooting skills Strong oral and written communication skills What makes you stand out: Bachelor’s degree Prior call center experience Currently hold an active Life and Health License Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com. The applicable base pay for this role is $36,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. #LI-JD2 Click here to return to the MMC Careers Site Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Salary : $20 - $36,500