What are the responsibilities and job description for the Customer Experience (CX) AR Specialist - Strategic Accounts position at US11345-AIRGAS Airgas USA, LLC?
Location:
Tulsa, OK - W. 7th St. - Management - Central BSCHow will you CONTRIBUTE and GROW?
As a CSR - AR Specialist you will be responsible for the daily tasks related to research efforts required for a portfolio of customer accounts. The CSR - AR Specialist communicates and supports the Division's collection goals, while providing quality customer service. The CSR - AR Specialist has an understanding of our company's credit and collection policies and procedures and will actively pursue knowledge of skills and tools to be used in all research and collection efforts.This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.
In particular, you will:
Assist in the identification of account risks, potential credit problems, disputes and other customer issues.
Communicate potential risks to Division Accounts Receivable Supervisor and related CSR - AR Collector.
Escalate significant matters to Division Accounts Receivable Supervisor.
Correct errors, including billing errors, misapplied payments, reversed late charges and over payments.
When disputes are identified, provide detailed research.
Research individual documents for proof of deliveries, cylinder exchanges, contract pricing and so forth.
Employ all research skills so that a complete understanding of the dispute is obtained and can be adequately communicated to customers and/or CSR - AR Collector.
Documentation is critical, log conversations, e-mails and other communications related to resolution efforts.
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Are you a MATCH?
High school diploma or equivalent.
1 to 3 years Customer Service and/or Accounts Receivable experience preferred.
Understanding of quality customer service and the relationship to collection efforts.
Basic knowledge of Microsoft Office Excel.
Knowledge of Google Suites, SAP and/or ERP systems is desired.
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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