What are the responsibilities and job description for the Sales Support Specialist - Savannah, GA position at US11345-AIRGAS Airgas USA, LLC?
Location:
Savannah, GA - Filling industrialHow will you CONTRIBUTE and GROW?
If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.The primary function of the Sales Support Specialist is to support Sales Specialists across the District. This includes processing orders, establishing new accounts, resolving customer issues and complaints, and providing back-up support to other roles within the Medical District. The role ensures compliance with all regulatory agencies and safety standards, including OSHA, FDA, DOT, ISO, and Airgas regulations.
Provides support to Sales Specialists by processing orders, establishing new accounts, and resolving customer issues.
Opens new accounts and oversees the setup of new accounts by other departments.
Provides backup for Branch Administrators and branch support.
Conducts physical and internal audits.
Submits pricing for new customer accounts and works with the District Manager on price increases.
Works directly with customers on billing, cylinder balances, and credits.
Provides support with accounts receivable collections.
Provides support for the purchase order process for hardgood orders.
Supports branches in ordering resale cylinders, PPE, and other supplies.
Supports branches with monthly physical inventory research.
Supports branches with medical license and delivery blocks.
Supports the District Manager on special projects.
Provides training for administrators, branch managers, and new sales support specialists.
Protects the company's operation by keeping information confidential.
Supports District Managers and Sales Specialists to ensure customer excellence.
Other duties as assigned.
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Are you a MATCH?
Demonstrated ability as a highly motivated Sales Support Specialist.
Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail.
Ability to work independently and under pressure to meet deadlines.
Ability to work with a wide variety of people.
Ability to read and comprehend safety data sheets.
Ability to follow instructions and procedures.
3 years of strong Customer Service Skills.
2 or 4 year degree in Business, Customer Relations, or equivalent work experience.
SAP experience is a plus.
Basic knowledge of Microsoft Office applications preferred.
Frequent travel throughout the Medical Sales District (up to 75%) required.
Ability to read, analyze and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write routine business reports and correspondence in English.
Ability to present information and respond to questions from employees and customers.
Ability to solve practical problems and deal with a variety of variables.
Ability to read and interpret safety rules and safety data sheets in English.
Ability to perform basic mathematical calculations.
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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