Membership Services Manager

• Manages USAA’s Zen Desk platform and phone lines to provide timely customer service support and creates operational efficiencies for individual, club, and state association members.
• Provides account assistance for membership purchases, disputes, renewals, course and event registrations, member benefits and other resources.
• Approves and processes certificate of insurance requests.
• Monitors data analytics related to promotional membership recruitment and identifies retention strategy schedules.
• Provides support to clubs utilizing USAA’s point of sale system to collect membership and program registrations via the USAA membership services platform.
• Assists clubs and state associations to offer websites in alignment with USAA brand standards and to maximize local marketing capabilities.
• Manages USAA individual and club member surveys and maintains USAA member dashboards.
• Manages inventory and distributes club welcome kits, JOAD Olympian, Adult Archery Program, Olympic Archery in the Schools Program, World Records and other event or incentive awards as needed.
• Manages the USAA Insiders Club membership program to include fulfillment, recruitment, retention and overall growth strategies.
• Manages member recognition program and the USAA Bullseye membership benefit program and seeks enhanced membership benefit offerings.
• Manages USA Archery’s e-commerce customer service to include order approvals, product inventory, distribution locations and returns.
• Manages annual membership and compliance reporting for USAA State Associations and related rebate and/or grant programs.
• Represents USAA at tradeshows, conferences and other promotional events and coordinates shipment of signage and other promotional items.
• Provides logistics support to the USA Archery Annual meeting and other board meetings as needed.
  
  

•  Assists in the development and implementation of USAA budget, policies and procedures.
•  Assists in the coordination of the USA Archery member newsletter.
• Recommends timely updates to the USAA website, policies and procedures, as applicable.
• Maintains program records and historical data.
• Other duties as assigned.
  
  

• Standard Office Equipment

• Reports to the Director of Sport Development
• Office environment in Colorado Springs, CO 
• Evenings and weekends required, when needed
  
  

• Bachelor’s Degree in sport management or related field, preferred
• Three years customer service experience. Experience with the Zen Desk platform a plus
• Sport:80 Membership Services platform experience, preferred
•  Proven ability to independently manage multiple complex projects and priorities with acute attention to detail and timeline of response
• Commitment to excellence and high standards 
• MS Office proficiency
• Excellent written and communication skills.
• Strong interpersonal skills and ability to problem solve
  
  

• Paid Vacation
• Paid Sick Leave
• Paid Time Off
• Employer contribution toward Medical, Dental, and Vision insurance coverage 
• Employer paid Basic Life Insurance and AD and D ($100,000 coverage), 60% Short-Term and Long-Term Disability 
• Health Care and Child Care Flexible Spending Account
•  Health Savings Account if enrolled in certain high deductible medicals plans.
• Simple IRA participation following qualifying period (Currently employer match up to 3% salary of salary) 
• Eligible to enroll in supplemental/voluntary coverages
  
  

Salary : $50,000 - $60,000