What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at USA ECONOMY LODGE?
Essential Tasks:
Greet all customers who approach the Front Desk in a smiling, friendly manner.
Act in the manner of a hotel concierge. Front Desk Sales Agent must be able to suggest to guest; events to attend around town, places to eat around facility and know directions around town.
Front Desk Sales Agents must know all aspects of the hotel. (Where the laundry is located, difference in room types and what those room types have to offer the guest, know the competition and what they have to offer)
Check-in arriving guests in the most efficient manner possible following all established procedures and policies.
Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
Post room and tax accurately, verifying postings to the Housekeeper’s and Rooms Revenue Report.
Balance all income within proper areas.
Weekends a MUST
Summary
As a Night Auditor/Front Desk Clerk, you will be essential in delivering outstanding guest services and ensuring smooth hotel operations during overnight shifts. Reporting to the Front Office Manager, your core responsibilities will include managing front desk operations, handling guest inquiries, and performing night audits. Your strong customer service skills, along with your experience in hospitality, will enhance the guest experience. Additionally, your proficiency in multi-line phone systems and ability to communicate in multiple languages will further support our commitment to exceptional service. Join our team and contribute to a welcoming atmosphere for all guests.
Qualifications
- Strong customer service and guest relations skills
- Experience in front desk operations and hotel environments
- Proficient in hospitality management and night audit procedures
- Ability to handle multi-line phone systems with excellent phone etiquette
- Bilingual or multilingual capabilities are a plus
- Knowledge of resort operations and overall hospitality industry standards
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $12 - $16