Business Services Manager - Business Office Admin - USA Health Office Park

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. 

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization’s values; adheres to hospital policies including confidentiality; requires minimal supervision to safely perform patient care/essential functions; utilizes proper body mechanics when moving equipment/supplies that is necessary to perform essential functions; communicates and uses appropriate customer relations skills with physicians, patients, families, and healthcare team in person and via telephone; responds to digital pages; maintains accurate and complete records by documenting all activity clearly and concisely on the patient account; accepts and completes all duties positively and without conflict; cooperates, helps others, and improves the performance of the unit; completes all mandatory unit, educational and hospital requirements; utilizes cost effective practices in performing all aspects of the job; adheres to current infection control and safety standards; formulates and implements policies and procedures regarding billing; coordinates billing activities with all departments who provide data for this functions; ensures compliance with all hospital and departmental policies and procedures; assists administrative staff with billing implications for new services; ensures the timely and accurate billing of patient records; monitors changes in billing of patient accounts; holds periodic meetings with staff to determine what the needs are and listens to their problems and suggestions; reviews established procedural controls to ensure systems and procedures are being followed correctly; implements changes in billing systems; communicates specific needs regarding payer edits to electronic billing agent; ensures effective operation of (LAN), responding immediately to equipment problems to ensure minimum downtime; develops standards for monitoring quality and production levels for each area of responsibility and monitors progress on a continuing basis; prepares and analyzes various billing reports relating to Accounts Receivable; maintains and updates procedure codes to ensure compliance with billing requirements and to ensure payment; assists administration staff in answering inquiries pertaining to patient accounts; reviews the effectiveness of the collection process for assigned financial coverage; reviews effectiveness of patient accounting system and coordinates the resolution of system problems of modifications through Information Systems; prepares accounts receivable reports as requested by administration; communicates with payers in regard to claim processing difficulties or new processing procedures; evaluate legal implications of patient complaints regarding billing or level of care; supervises all personnel in assigned area, including hiring, disciplinary action, and evaluation; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Bachelor's degree in business or a directly related field from an accredited institution as approved and accepted by the University of South Alabama and four years of managerial experience in a medical or hospital business office setting. Directly related experience may substitute on a year-for-year basis for the required education. 

USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.