What are the responsibilities and job description for the Clinical Transformation Specialist position at USA Health?
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.
USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.
Responsibilities
Provides physician practice clinical workflow transformation, workflow change management, and identifies gaps in existing clinical processes; provides ongoing training and support related to any EMR workflow optimization or new implementation for clinical associates; identifies opportunities for optimization and process improvement within clinic operations; supports processes and action plans to realize target metric goals set by leadership; guides the adoption and evaluation for assigned physician clinic practice sites related to the clinical and EMR workflows; identifies non-standard or non-compliant workflows, information gaps, assesses current system issues, and provides remediation training to leverage system functionality that supports physician enterprise standards and optimal patient outcomes; reviews reports and clinic operations workflows to identify opportunities for optimization and process improvement; proactively engages with Directors of Operation and site leaders to develop improvement plans to achieve optimization, key performance metrics, and process improvement goals; collaborates with the local leadership and site/practice leadership to enhance the training experience and identify adoption and optimization strategies in order to achieve expected outcomes; provides ongoing application upgrades or new feature training to the physician practices and the new associate training program; provides remediation of quality metrics, pay for performance, or other quality program training gaps with the users at their sites; develops and maintain positive working relationships with practice users to ensure optimal utilization of clinical applications in support of enterprise goals; provides system training, support and workflow optimization for new and existing clinical staff users for their EMR, including but not limited to, athenaClinicals, Cerner Powerchart, Phreesia, Experian; identifies and facilitates escalation of operational issues to the appropriate parties; regular and prompt attendance; ability to work schedule as defined and additional hours as required; related duties as required.
Qualifications
Graduation from an accredited school of nursing, current Alabama RN License, or current Multi-State RN License in accordance with the Nurse Licensure Compact (NLC) for Alabama and three years of related experience in ambulatory physician practice operations utilizing an electronic health record. Experience in patient registration, claim creation, denial management, and medical coding is preferred. Experience with athenaNet and Cerner Powerchart is preferred. Project management/process improvement experience is preferred.
Equal Employment Opportunity/Affirmative Action Employer
USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.
