Patient Portal Access Representative

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. 

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization’s values; adheres to hospital policies including confidentiality; assists with orientation of new employees; utilizes proper body mechanics when moving equipment, records and supplies that are necessary to perform essential functions; reports broken or malfunctioning equipment to supervisor or department head; visits newly admitted inpatient and observation patients to discuss the USA Patient Portal; maintains adequate supply of items necessary to perform essential job functions; completes the “Opt In” or “Opt Out” paperwork for each patient visit and updates the Cerner System to reflect the patient’s selection; secures patient’s signature stating whether the patient has “Opted In” or “Opted Out” of the patient portal access and repeats this process for each patient visit; instructs patients who “Opt In” how to access their information in the USA Patient Portal (portal provisioning), to include supplying the patient with information, education and training on how to use the Portal; once the portal provisioning is complete, activates the provisioning flag in the Cerner System; assists patients who do not have an email address to establish an email account with a no-cost email provider; serves as primary resource for the Patient Portal Helpline; assisting patients who have questions after discharges; reviews and manages email submitted patient questions concerning the USA Patient Portal; monitors access to the portal to determine how many patients are utilizing the system; encourages patients to use the portal by logging in and reviewing their records; assists patients who wish to enroll in the USA Patient Portal after discharge; performs medical record quality assurance functions as required by the Assistant Manager; provides backup to Patient Portal Representatives at any USA Hospital during staffing shortages; exhibits proficiency when utilizing and accessing the Hospital Information System (Cerner); informs/relays information to incoming shifts regarding any unfinished requests/duties; maintains accurate and complete records; places portal consent forms in the designated area to be scanned; updates daily spreadsheet and emails to Assistant Manager of Operations; verifies that information sent via fax machine was done so without error by reviewing the fax log/contacting the requestor to verify receipt; communicates and uses appropriate customer relation skills with physician, patients, families, healthcare team and staff in person and via telephone; responds to overhead pages; completes all mandatory unit, education and hospital requirements; utilizes cost effective practices in performing all aspects of the job; adheres to current Infection Control and Safety Standards; participates on committees as assigned; participates in Performance Improvement activities as assigned; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

High school diploma or equivalent and two years of general clerical experience, one of which was in medical records. Excellent computer, communication and customer service skills are required.

USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.