Pharmacy Technician Supervisor - Pharmacy - Children's and Women's

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. 

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

This is a pharmacy support role in which an individual performs pharmacy functions under the direct supervision of a licensed pharmacist. Work is reviewed for accuracy and compliance with regulations, policies, and procedures.

An employee in this position is responsible for:

• Supervising technicians and performing specialty functions as assigned, including but not limited to: Scheduling coverage of department needs, including daily staff assignments; performing training, coaching, and evaluations of technicians; ensuring completion of unit inspections and expiration date tracking; interviewing potential candidates; communicating with pharmacy leadership to manage department needs; communicating with pharmacy IT team to manage department needs; managing inventory of medications, including narcotics, through the functions of receiving, returning, repackaging, expiring and reordering; preparing and/or delivering medications, including narcotics, restock lists for automated dispensing cabinets; ccmmunicating with pharmacy audit team to resolve discrepancies as needed; managing inventory trays, kits and crash carts; assisting in training new hires in all tasks, including sterile and non-sterile compounding; assisting Sterile Compounding Compliance Manager as needed.

• Abiding by and enforcing all compliance requirements and policies, and performing these responsibilities in an ethical manner consistent with the organization’s values

• Adhering to hospital policies including confidentiality and dress code
• Participating in patient experience programs
• Utilizing proper body mechanics when moving equipment and supplies necessary to perform essential functions
• Maintaining equipment, and reporting broken or malfunctioning equipment
• Maintaining current and adequate medications and supplies
• Utilizing a computer to access the hospital information system and the pharmacy purchasing system
• Performing all tasks necessary to prepare and deliver medications using a variety of transport mechanisms
• Restocking all work areas by transfer of stock or filling of appropriate carts and drawers, including emergency stock
• Reordering medications and supplies as required
• Assisting in training and orientation of staff
• Utilizing aseptic technique to compound small volume and large volume IV’s, with the ability to calculate and measure accurate doses
• Preparing unit dose medications and non-sterile compounds for distribution
• Assisting the pharmacists in the performance of pharmaceutical care activities
• Communicating and using appropriate customer relation skills with physicians, patients, families, and healthcare team members in person and via telephone and email
• Responding to overhead pages
• Maintaining accurate and complete records by utilizing the correct tools and procedures for all pharmacy functions
• Maintaining proper records for all medications and controlled substances dispensed or received
• Completing all departmental and hospital education requirements
• Utilizing cost effective practices in performing job functions
• Adhering to contract purchasing agreements as appropriate
• Adhering to current infection control and safety standards
• Participating in performance improvement activities through quality measurement or participation in improvement processes as assigned
• Accessing and accurately maintaining electronic and paper medical records
• Performing all essential job functions assigned to Pharmacy Technician I, II, and III
• Monitoring outdated products and processes returns for prompt credit and disposal
• Regular and prompt attendance
• Accepting and completing all duties positively and without conflict
• The ability to working schedules as defined and overtime as required
• Related duties as required

To be successful in this role, a pharmacy technician must demonstrate the following skills:

• The ability to think critically, applying knowledge gained through education and experience to address real world pharmacy challenges
• The ability to keep up to date with advances and practice changes affecting our profession and our patient population
• Basic math skills used in the calculation of doses, drug product dilutions, and other problems related to the procurement, preparation, and dispensing of medications
• Time management skills that allow the pharmacy technician to triage multiple competing responsibilities and prioritize them in the best interest of patient care
• Familiarity with the applicable regulations, rules, laws, statutes, guidelines, policies, etc. (local, state, and federal) that impact the practice of pharmacy in the hospital setting
• The ability to work on multidisciplinary teams to achieve desired results
• Effective and proactive verbal and written communication
• The ability to engender trust from pharmacists and other members of the care team

To be successful in this role, a pharmacy technician must demonstrate the following behaviors:

• Pharmacy technicians will conduct themselves in a professional and courteous manner at all times.
• Pharmacy technicians will inquire, investigate, and be curious. Learning will not cease.
• Pharmacy technicians will own a problem through to its resolution, and they will deliver on the commitments that they make.
• Pharmacy technicians will conduct assigned tasks properly and on time.
• Pharmacy technicians will recognize the difference between effort and results.
• Pharmacy technicians will work as a team.
• Pharmacy technicians will ask for help when needed, and they will give help readily and without reservation or complaint.
• Pharmacy technicians will respect the dignity, uniqueness, and contribution of each individual, and they will recognize the strength that provides our team.
• Pharmacy technicians will be reliable in punctuality and attendance.
• Pharmacy technicians will be patient focused.
• Pharmacy technicians will be engaged in and attentive to their responsibilities.
• Pharmacy technicians will conduct every task conscientiously, with the knowledge that their actions affect human lives.
• Pharmacy technicians will be good stewards of the resources entrusted to them.
• The pharmacy will be operated in accordance with applicable state and federal laws as well as the policies of USA Health.
• Pharmacy technicians will operate a professional pharmacy that is a source of pride for our team.
• Pharmacy technicians will use their knowledge, skills, and abilities to assure good pharmacy practice within the department, good service to our patients, and support for non-pharmacy colleagues, even for contingencies not specifically addressed in these guidelines.

• High school diploma or equivalent

• Four Years Pharmacy Technician or directly related experience.
• Registration with the Alabama State Board of Pharmacy (ALBOP) as a Pharmacy Technician
• Completion of an ALBOP approved technician training course within six months of registration per ALBOP requirements
• Completion of sterile compounding training with USA Health within 6 months of employment
• Nationally certified pharmacy technician with the PTCB (Pharmacy Technician Certification Board) or NHA (National Healthcare Association)
• Hospital experience is preferred
• Supervisor experience preferred

USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.