Front Desk Customer Service Representative

Overview
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support.

Duties

• Customer Interaction: Answer phone calls and assist customers with inquiries regarding storage unit availability, pricing, and facility policies.
• Account Management: Work on delinquent accounts by contacting customers, arranging payment plans, and processing payments.
• Inventory Checks: Regularly conduct inventory checks to ensure all storage units and supplies are accounted for.
• Facility Maintenance: Maintain a clean and organized workspace, ensuring the front desk and common areas are welcoming and professional.
• Leasing: Assist customers in leasing storage units, providing tours of the facility, and completing all necessary paperwork.
• Reporting: Prepare daily reports of incoming and outgoing transactions and submit them to the Facility Manager.
• Property Checks: Perform regular property checks to ensure the safety and security of the storage units and the facility.
• File Organization: Organize and maintain accurate records, including customer files, lease agreements, and transaction logs.
• Administrative Tasks: Handle other secretarial and administrative duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or office administration is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using basic office software (e.g., Microsoft Office Suite).
• Detail-oriented with strong organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Must be able to work flexible hours, including weekends and holidays as needed.

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person

Salary : $10 - $12