What are the responsibilities and job description for the Reservations Agent position at USA Transportation?
USA Transportation is looking for a reservations agent to join our team in our Boca Raton office. This person will drive customer satisfaction by fielding inquiries, addressing reservation questions and maintaining relationships with our contracted hotels.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About USA Transportation:
USA Transportation is a luxury ground transportation organization dedicated to impeccable service.
Our employees enjoy a work culture that promotes good work life balance and promotion opportunities.
USA Transportation benefits include Health Care, Dental Insurance, Vision Insurance, 401(k), and Life Insurance.
Employees can also take advantage of free coffee and snacks, relaxed dress code on Fridays, and discounts on Limo service.
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